iscoord
I. What legal provisions govern the data processing practices of iscoord? How and from where (internal/external sources) is personal data acquired? What are the rights of the user (web site visitor/registered customer)?
1. General
As a general principle, no personal details need to be provided when visiting our Internet site. Data made available to us by you is treated in strict confidence and in accordance with Swiss law. With a few exceptions (see point 2 below), our web server only registers non-personal (anonymous) data concerning the use of our site. Specifically, the log files of our web server, as a general rule, only contain the user's IP address, the last page visited by the user, the browser used, date, time and the file requested. This anonymous data, however, does not permit the drawing conclusions about individual users and merely serves to prepare statistics on the use of our Internet site for the purpose of its improvement. At the same time, great importance is placed on ensuring that usage data is not linked with personal data.
2. Personal data
Person-related data (personal data) is only used if an email newsletter is ordered or to supply product/service information. We undertake to use the personal data entrusted to us only for the purposes stated.
II. What security measures are used to protect personal data? What are the user's options for processing personal data?
3. Technical measures
Databases are optimally protected against third party access, loss, misuse and falsification through the use of appropriate technical means.
It is for you to decide whether you want to work with cookies and, if so, which kind (i.e. permanently stored on the hard disk or only placed for the time of the browser activity).
III. What data is communicated to third parties and for what purposes?
4. Communication of personal data
Personal data entrusted to us by you is not communicated, leased or sold to third parties, only if a user registers for a product (e.g. trial download). In this case - or if that is enforced by the law - we can transfer these information to third party(ies) where such third parties treat the aforesaid information on behalf of iscoord ag (e.g. resellers responsible for local representation of our products and services).
IV. Which department answers questions about the processing of personal data?
5. Contact
In the light of rapid technical developments in connection with the Internet, we make every effort to constantly improve our Internet site and technical precautions, including those connected with data protection. We will keep you suitably informed about such measures. Any changes will be published here. Further information is available at any time by contacting us.
iscoord shall not be liable for direct, indirect or consequential losses resulting from or in connection with access to, use of or queries to the iscoord web site or its links with other web sites, even if iscoord has previously been informed of the possibility of such losses.
No guarantee is provided as to the accuracy of the information disseminated via the iscoord web site. In addition, iscoord guarantees neither the reliability nor the completeness of the information contained on its web site. Information made available on the iscoord web site may be amended at any time without prior notice.
In particular, iscoord shall not be liable for losses caused by transmission errors, technical faults and interruptions, breakdowns or unlawful interference with the user's data processing system or the generally accessible systems and transmission networks. Nor shall iscoord be liable for losses resulting from breakdowns, interruptions or overloads occurring to any data processing systems.
If certain links are activated on the iscoord web site, the user may under certain circumstances leave the iscoord web site. iscoord assumes no responsibility for the contents, products or services offered or other information or offers contained on these linked web sites.
Copying or publication of any of the information provided on the iscoord websites is not permitted without the prior permission of iscoord. If you wish to publish content from our websites, please contact us using this form.
If nothing else is indicated, all published company or brand names are registered trademarks or otherwise protected intellectual rights of the mentioned company.
Email transmissions may contain information that is privileged, confidential, legally privileged, and/or exempt from disclosure under applicable law. If you are not the intended recipient of an email from us, you are hereby notified that any disclosure, copying, distribution, or use of the information contained therein (including any reliance thereon) is STRICTLY PROHIBITED. All messages to and from us may be monitored to ensure compliance with internal policies and to protect our business. Emails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, lost or destroyed, or contain viruses. Although any transmissions and any attachments you may receive from us are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by us, our subsidiaries and affiliates, as applicable, for any loss or damage arising in any way from its use. If you receive an email transmission from us in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format.
All information & specifications on our websites, flyers, documents, presentations etc. are subject to changes without prior notice.
This website uses Google Analytics, a web analysis service supplied by Google, Inc. (“Google”). Google Analytics uses “cookies”, smalls file containing a string of characters that is sent to your computer in order to allow the web site to analyze site customers’ use. The information generated from the cookie about your site use (including your IP address) will be transmitted to, and stored on Google servers located in the United States. Google will use these information in order to trace and to examine your use of the website, to compile report on the activities of the website for the webmaster and to supply other services related to website activities and Internet use. Google can also transfer these information to third party(ies) where that is enforced by the law or where such third parties treat the aforesaid information on behalf of Google. Google will not associate your IP address to any other data possessed from Google. You can refuse to use the cookies by adjusting your browser settings, however this could prevent you from using all the functionalities of this website. By using iscoord's website, you agree to the use of your data by Google using the procedures and within the scope outlined above.
The following General Terms and Condition of Sale shall apply to any business transactions between iscoord ag and the Client. Any other terms and conditions and in particular the Client’s terms and conditions, not agreeing with these General Terms & Conditions shall only apply subject to iscoord ag agreeing to these in writing. These General Terms & Conditions shall apply to any agreements between the Client and iscoord ag for the purchase of telecom and electrical equipment, software licenses, hardware and services.
These General Terms & Conditions shall apply to any existing business relationship irrespective of having been specifically referred to.
Should parts of these General Terms & Conditions be null and void or become legally ineffective, the validity of any other terms and conditions shall not be affected thereby. Any provisions having become null and void or ineffective shall be interpreted or revised to allow the intended purpose to be achieved as far as possible.
In order to be valid, each order shall be confirmed in writing by iscoord ag, unless based on a written contract signed between the Parties or a delivery being made by iscoord ag without a confirmation of order directly ex warehouse. In all other cases, verbal agreements shall only be valid when confirmed by iscoord ag in writing.
iscoord ag shall be entitled to make part deliveries and provide part services. For delivery contracts, each part delivery and part service shall be considered as an entity to be charged separately.
Prices quoted by iscoord ag shall be strictly net, excluding any VAT, ex iscoord ag’s site, in Swiss Francs. The cost of freight, packaging material and expenses and freight insurance shall be charged to the Client.
iscoord ag explicitly reserves the right to adjust contractually agreed prices from time to time. Price adjustments shall be notified to the Client in good time and may be made at any time and be applicable from any date. Should the Client suffer major drawbacks due to price changes, he shall be entitled to terminate the contract from the date on which new prices come into effect.
Payments of fees for the use of software shall either be one-time or periodic payments. This shall be laid down in an agreement.
Unless otherwise agreed, payments, including payments for any part services invoiced, shall become payable strictly net within 10 days after the date of the invoice. Terms of payment specified in an invoice shall have priority to the above clause. Within the term of payment, the Client may raise objections substantiated in writing against the invoice. After that, invoices shall be deemed accepted. Should the Client not pay within terms of payment, he shall be in arrears and liable to pay 6% interest on arrears. iscoord ag shall be entitled to charge per reminder a minimum fee of CHF 30.00, in addition to charging any other fees. Should no payment be received after a second reminder, iscoord ag shall be entitled to stop any services to the Client without any further notification. The Client agrees to grant iscoord ag access for the removal of any equipment used by the Client.
iscoord ag reserves the right to deliver any consignments of products still pending at the Client’s expense against cash on delivery.
In all cases, iscoord ag reserves the right to request the supply of a bank guarantee.
iscoord ag agrees to grant to the Client for the term of the contract a non-transferable and non-exclusive right of use in any services rendered and products supplied by iscoord ag. Appropriate immaterial property rights shall be due unchanged to iscoord ag or the licensor.
Products supplied shall remain the property of iscoord ag prior to full payment of the price. Should products supplied by iscoord ag be integrated into another system (integration), the Client agrees to grant iscoord ag co-ownership in the entire system up to the value of any products integrated.
The Client agrees to the registration of an appropriate title in the reservation of title register at the Client’s location for any products assigned and he herewith explicitly authorises iscoord ag to make the said registration in his name. The Client agrees to provide his support to any action required for the protection of ownership.
For the purchase of software material, the Client shall be entitled to use the said software on the hardware defined. In all cases, software copyrights shall remain the property of iscoord ag or the party offering a license. The usufructuary right of software shall not include any claim to the supply of new software releases.
Support services shall not be included in the price of the products. Should support services be requested by the partner or his client, these shall be specifically agreed with iscoord ag.
Agreed deliveries shall be met by iscoord ag, but may be subject to delays not caused by iscoord ag, such as delays in delivery of iscoord ag’s suppliers, delays in the Client’s support, etc. In no case shall any delays in delivery assure to the Client a claim for damages or rescission from the contract.
Deliveries shall commence on the day on which an order becomes final (see Section 2 above).
Should the Client delay acceptance, iscoord ag shall be entitled at iscoord ag’s discretion to warehouse the products ordered at the Client’s risk and expense and to thus rid himself of any liabilities, or to rescind from the contract immediately. Before exercising his discretion, iscoord ag agrees to grant to the Client a short period of grace for acceptance.
Shipment of products ordered shall be effected at iscoord ag’s best discretion but at the expense and risk of the addressee, either by rail, mail or a private service provider. Complaints concerning damage or loss of any products transported shall be addressed by the client to the appropriate forwarder when receiving the products.
The place of performance shall always be iscoord ag’s registered office.
The use and risk of the products shall be transferred by hand-over of the products to the Client or to a forwarder at iscoord ag’s registered office.
Should shipment and/or hand-over be delayed or be made impossible for reasons not caused by iscoord ag, the consignment shall be warehoused at the Client’s expense and risk subject to the above section 8 paragraph 3 (Client’s delay of acceptance).
For any services rendered, iscoord ag guarantees to the Client that individual results comply with the completion criteria at the time of acceptance, stipulated in the contract. Should any defects be found and notified within 30 days after acceptance, instead of warranty claims in compliance with Swiss Obligations Law, the Client shall only be entitled to repairs. Should iscoord ag not succeed, even after expiry of an adequate period of grace, to provide evidence for having provided the defined criteria, the Client shall be entitled to request from iscoord ag compensation for any direct loss suffered in compliance with Section 13 (Liability), should iscoord ag be at fault. Warranty services shall neither include repairs nor increased expenses due to external influences, incorrect operation or for any other reasons whatsoever, for which the Client is responsible.
Software shall not be subject to any warranty.
iscoord ag agrees to provide a warranty on products (telecom and electrical equipment and hardware) to the same extent as received by iscoord ag from suppliers, but for a minimum of 6 months from delivery of any products ordered. Defects shall be notified to iscoord ag in writing without delay, but at the latest within 14 days after receipt of any items purchased. This warranty shall not extend to any consumables and supplies such as batteries, etc. This warranty will automatically become invalid should the Client intervene without iscoord ag’s approval. Should any products purchased be faulty, iscoord ag shall be entitled to repair the faulty items or supply suitable replacements to the Client. Any other claims shall be explicitly excluded.
iscoord ag guarantees that products supplied are fully functional according to the manufacturer’s specification. In addition to this, iscoord ag provides no other guarantees, i.e. for functionality, within an EDP system or for a specific application. In particular, iscoord ag provides no guarantee for the merchantability of any products supplied or for their suitability for a specific application.
iscoord ag offers to partners the same agreed provisions and warranty services received from his suppliers. Any other warranty services shall be separately agreed with iscoord ag in writing.
Warranty services not covered by manufacturers shall be invoiced to the Client.
There shall be no claim for replacements during repair and mending periods.
Consignments may only be returned, subject to iscoord ag’s written approval, within a period of 8 days and shall always be accompanied by an invoice/delivery note.
The Client shall be responsible for the selection and use of any products ordered and any results obtained thereby. The warranty shall not cover any damage to products ordered, due to external influences, incorrect operation, or any other reason, caused by iscoord ag.
iscoord ag agrees with the Client to apply due care in rendering services according to the Contract, these General Terms & Conditions and any other terms of the contract.
Should claims be made, irrespective of their legal reason and for any claims of the Client associated with any assurances in general, iscoord ag shall be liable for any losses caused intentionally or due to gross negligence and for personal injuries. For any losses caused by iscoord ag by mild negligence, iscoord ag shall be liable up to the value of the services rendered but for a maximum amount of CHF 50,000.00. In as far as legally allowed, liability for indirect and consequential losses shall be excluded.
For any products subject to a ban of re-export, a note will be included in invoices including the following commitment: “Re-export of these products shall not be allowed in principle and/or only after receipt of a special permit according to a commitment entered into by the Import and Export Department of Eidgenössisches Volkswirtschaftsdepartement (Swiss Department of Economy) and/or the US Department of Commerce (Office of Export Administration) and commitments made to any other authorities.” This commitment shall be assigned to the Client herewith and shall be passed on by him to the purchaser in case of any resale.
Should one of the Parties hereto not be able to honor its contractual commitments irrespective of due care, because of Acts of God, such as natural disasters, war, strikes, unforeseen official restrictions, etc., completion of the contract or the date for completion of the contract shall be delayed according to the said event.
The Client agrees not to offset any of his accounts receivable against any debts of iscoord ag without iscoord ag’s prior agreement.
The business relationship between iscoord ag and the Client shall be exclusively subject to Swiss law. The UN Convention for the International Sale of Goods shall be explicitly excluded.
The place of jurisdiction shall be Zurich, Switzerland.
