Forrester has published 2 new reports: "The Enterprise 2.0 User: Harbinger Of The Future Of Workplace Collaboration" and "Understanding Information Worker Smartphone Usage". The reports are showing increased interest in and rapidly growing Enterprise 2.0 technology. Forrester expects 43% of US workers to telecommute in five years. 59% of employees' work time is at places in the office other than own desk, at home, at a client site or other places and 41% telecommute. 54% are using their smartphone for more than 1 hour daily - a huge cost reduction potential when moving some of these calls to VoIP and use integrated softphones.
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